Terms and Conditions

These terms of use govern your use of the Website and your relationship with A1 Locksmiths (Berkshire) Ltd., (the ‘Company’) and any of the goods and services that you may buy through the site. The website is an online venue where the Company offers Products for sale. Detailed below are a full and complete list of our terms of use which were last updated on 16th June 2015. We may amend these terms of use from time to time. The new terms of use will then apply to any future orders by you.

1. Your Contract with the Company: To purchase Products from the Website you must be over eighteen years of age. There will be no contract of any kind between you and the Company unless and until the Company actually dispatches the Product to you. Your order is an offer to buy from the Company. Nothing that we do will amount to any acceptance of that offer until the Company actually dispatches the Product to you. At any point up until then, the Company may decline to supply the Product to you and refund the amount paid. At the time that the Product is dispatched, a contract will be made between you and the Company as agreed in these terms of use, you will be charged for the Product at the point of ordering or very soon thereafter. Sections 1 to 6 of these terms of use will form part of your contract with the Company.

2. Prices: The prices payable for the Products that you order are clearly set out on the Website. If, by mistake, the Company has incorrectly priced a Product, the Company will not be liable to supply that Product to you at the stated price, provided that the Company notifies you before the Company dispatches the Product concerned.

3.Delivery: Delivery will be made to the address specified by you on the completed online order form. Products in one order may be delivered separately. We aim to deliver within 5 days unless clearly stated otherwise in the product description and we will do our best to secure delivery within 30 days of the date of your order but shall not be liable for loss resulting from delay in delivery arising out of any cause beyond their control. If for any reason the Company is unable to supply a particular Product, the Company will notify you as soon as possible.

4. Cancellation and Returns: Unless the Products are manufactured to bespoke, non-standard sizes, perishable or personalised for you, you have the right to cancel your order up to 7 working days after the day following the delivery of the Product by contacting the Company. In the event that the Product has already been dispatched at the date of receipt of your cancellation of the order you must return the Product to us and we will credit your credit or debit card with the price of the Product to you within 30 days beginning with the day on which notice of cancellation was given. If you do not return the Product within 30 days of your notice of cancellation, you will be deemed to have accepted it, at which point a new purchase contract will be made and you will be charged for your order at the price set out on the website. This does not affect your statutory rights. If you are returning a Product because of an error on the part of the Company or because it is faulty, you must contact us in advance (see “Contact Us”) and the Company will refund your costs in returning the Product. Otherwise you will be responsible for those charges. For your protection, we recommend that you use a recorded delivery service when returning a Product or otherwise obtain a Post Office proof of posting or insurance to cover the value of the unwanted Product. As stated above, you will be responsible for the costs of returning any Product unless they have been delivered to you in error or the Product is faulty. In addition to your right to cancel above, the Company will accept most returned Product within 28 days of receipt as long as the Product is with its original packaging, labels and tags and has not been used, installed/fitted.

5. Payment: You can pay in pounds sterling by PayPal or Nochex which are secure and do not share your payment method or account detals with us.

6. Disclaimer of Liability: To the extent permitted by law, the Website is provided by us without any warranties or guarantees. In particular, we do not warrant that the Website or any of its contents is virus free. You must take your own precautions in this respect as we accept no responsibility for any infection by virus or other contamination or by anything which has destructive properties. Although we will do our best to provide constant, uninterrupted access to the Website, we do not guarantee this. We accept no responsibility or liability for any interruption or delay. The Website provides content from other sources and while we try to ensure that material included on the Website is correct and the Products offered are of good quality, we cannot accept responsibility if this is not the case and, as stated above, we disclaim all liability in respect of the Products. To the full extent allowed by applicable law, you agree that neither we nor any Company will be liable to you for any consequential or incidental damages (including but not limited to loss of revenue, loss of profits, loss of anticipated savings, wasted expenditure, loss of privacy and loss of data) or any other indirect, special or punitive damages whatsoever that arise out of or are related to the Website. If we are found to be liable to you, our liability (whether arising in negligence or otherwise) will not under any circumstances exceed the greater of (a) £250, or (b) an amount equal to the sums paid or payable by you in respect of the order to which such liability relates. Nothing in these terms of use shall exclude our liability or the Company’s liability for personal injury or death caused by negligence.

7. Data Protection: All information received by us from your use of the Website will be used in accordance with the Company’s business. Customer details will not be sold, lent or exchanged with any other company, except for the business of marketing new products, offers and services by A1 Locksmiths (Berkshire) Ltd.

8. Use of Material on the Website: For the purposes of this agreement, "material" means material including, without limitation, text, video, graphics and sound material, published on the Website. You may download and print extracts from the material and make copies of these for your own personal and non-commercial use only. You are not allowed to download or print the material, or extracts from it, in a systematic or regular manner or otherwise so as to create a database in electronic or paper form comprising all or part of the material appearing on the Website. You must not reproduce any part of the Website or the material or transmit it to or store it in any other website or disseminate any part of the material in any other form, unless we have indicated that you may do so.

9. Third party material on the Website: You may see advertising material submitted by third parties on the Website. Individual advertisers are solely responsible for the content of advertising material which they submit to us, including ensuring that it complies with relevant legislation. We accept no responsibility for the content of advertising material, including, without limitation, any error, omission or inaccuracy. If you wish to advertise on the Website please Contact Us for further information. 10. Governing Law & Jurisdiction This agreement is governed by English law and the parties agree to submit to the exclusive jurisdiction of the English courts.


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